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POSITION: IT Support Center Assistant ANTICIPATED STARTING DATE: August 23, 2021 or after MINIUM QUALIFICATIONS: IT Support Center Assistants will be trained to demonstrate the basic knowledge in the following areas: Helpdesk and computer support, Events and Classroom technology. Students will be trained on audio visual, recording and event equipment, providing support for events and classroom technology (online/remote learning tools, classroom equipment). Additionally, students will be trained with Microsoft Office Suite 365, helpdesk software system and be able to help all AIC students accessing email, Blackboard, zoom and other systems. Training and documentation is provided by Graduate Students and employees. RESPONSIBILITIES: IT Support Center Assistants are critical to the IT Department during the school year. Students will work shifts that may alternate between helpdesk and computer support, as well as events and classroom technology support. We expect that students will learn and grow and work to excel at the basic knowledge areas. Once you have shown your capabilities, we may select you to work in more independent assignments. Sign up for shifts will be prioritized by skills achieved and time worked in the department. All students will be mentored at the IT Support center in good customer service which includes welcoming, answering questions, scheduling events and routing customers to the appropriate areas of IT Support. All students reflect the customer service of the entire IT Department and therefore it is essential to make sure that our customers are heard, assured that support will be provided, and asked the questions that are needed to insure appropriate routing and contact information. Some training will be required such as, FERPA (Family Educational Rights and Privacy Act) and reading IT documentation such as, AIC Event procedures and checklists, event scheduling and Web Help Desk ticketing system, all forms of events support. Assistants will work on other projects and requests by IT staff. Project work includes but is not limited to: regular inventory of equipment, equipment upgrades, equipment status checks, and equipment software upgrades. DRESS CODE REQUIREMENTS: Business Casual SALARY TYPE: Minimum wage APPLICATION DEADLINE: Until position is filled. AIC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. |